Terms of Service

General Terms

1. Prices for LKHoster products and services are displayed on lkhoster.com.
2. Accepted payment methods are those made available through the applicable official payment channels used by LKHoster.
3. Invoices are generated 10 days before the payment due date. Failure to pay an invoice by the due date may result in suspension or termination of the affected service.
4. Free migration is available only for eligible cPanel-to-cPanel migrations.

Funds & Credits

• Funds and account credits are non-refundable.

Refund Policy

1. LKHoster provides a 7-day money-back guarantee for Shared Hosting and Reseller Hosting services.
2. The refund policy does not apply to renewals.
3. If an account or service is suspended or terminated because of a Terms of Service violation, the customer is not eligible for a refund.
4. Refunds are not available for Dedicated Servers, VPS services or Domains.
5. If you request a refund because you are dissatisfied with a hosting service, you must explain the issue and why the service does not meet your expectations. If our team determines that there is no service-related issue, a refund may not be provided.
6. Services suspended or terminated because of mass mailing, email spam or email abuse are not eligible for a refund.

Disk Space

At least 90% of web pages and website-related files stored on our servers should be linked to the active website. Accounts containing large amounts of unlinked files or no active website documents may be subject to file removal or account cancellation.

Download-focused websites containing content such as music, media, MP4 files, movies or software are prohibited on Linux Shared Hosting and Linux Reseller Hosting plans.

Adult Content & Spam Policy

1. LKHoster does not allow adult content such as pornography or nudity on the applicable hosting services.
2. We maintain a zero-tolerance policy toward unsolicited email, bulk emailing and spam. Accounts used for spam may be terminated with or without notice, and no refund will be provided.
3. Bulk mail sending is not allowed on Shared Hosting and Reseller Hosting. The stated default limit is up to 100 emails per cPanel account. Accounts identified as spamming may be suspended with or without notice.

Prohibited / Unacceptable Content

The following activities or content are not permitted on the applicable LKHoster hosting services:

• IRS-related prohibited content
• Proxy scripts
• Download-focused websites for music, media, MP4 files, movies or software on Shared and Reseller Hosting
• Torrent-related content
• Background processes on shared servers
• Warez content
• Hacking tools or exploits
• Websites promoting illegal activities
• Hacker-focused websites
• Mass mailing or bulk mailing
• Email spam or email abuse

Resource Usage Policy

The following default resource limits apply to the relevant hosting accounts:

If your account or one of your client accounts exceeds these limits, LKHoster may suspend the affected account after informing you by email or WhatsApp. Where practical, we may first ask you to optimize the website to reduce resource usage.

Data Safety & Backup

1. For Shared Hosting services, LKHoster takes regular weekly backups. The current policy states that account backups are taken every Friday.
2. For VPS or Dedicated Server services, customers are responsible for maintaining their own data backups.