Money Back & Return Policy
This policy explains when LKHoster refunds may be available, which services are excluded, and the conditions that apply to refund requests.
Funds & Credits
Funds and account credits are non-refundable.
Refund Policy
- LKHoster provides a 7-day money-back guarantee for Shared Hosting and Reseller Hosting services.
- The refund policy does not apply to renewals.
- If an account or service is suspended or terminated because of a Terms of Service violation, the customer is not eligible for a refund.
Non-Refundable Services
Refunds are not available for the following:
- Dedicated Servers
- VPS Services
- Domain Registrations and Domain Services
- Renewals
- Funds or Account Credits
- Services suspended or terminated for Terms of Service violations
- Services suspended or terminated for mass mailing, email spam or email abuse
Refund Request Conditions
If you are experiencing an issue and are not satisfied with an eligible hosting service, you must explain the problem and why the service does not meet your expectations.
If our team reviews the service and determines that there is no service-related issue, a refund may not be provided.
Services that are suspended or terminated because of mass mailing, email spam or email abuse are not eligible for a refund.
Please contact LKHoster support and describe the service issue clearly. Our team may first attempt to resolve the problem before processing an eligible refund request.
Contact LKHoster Support
If you believe your service qualifies for a refund, contact our support team and explain the issue.